This is the weather in Mazatlán for the next 7 days.

Yes, all our pools are heated to ensure your comfort.

Access to our pools is available from 9:00 AM to 9:00 PM.

Yes, Wi-Fi service is complimentary and available throughout the hotel, both in rooms and common areas.

Yes, these facilities are available at Oceano Palace and Star Palace hotels, and you can use them regardless of which of our hotels you are staying at.

Yes, we have fully equipped event rooms that can accommodate various occasions.

All our hotels are located in the Golden Zone by the beach. Nearby, you'll find a variety of bars, restaurants, nightclubs, shopping centers, and shops, as well as the Malecón of Mazatlán.

Under the all-inclusive plan, you can enjoy all the facilities of our hotels (Oceano Palace, Pacific Palace, and Star Palace), including food from 7:00 AM to 1:00 AM, alcoholic beverages from 10:00 AM to 1:00 AM, live shows, evening entertainment, recreational activities, and access to specialty restaurants with prior reservation.

Under the lodging-only plan with included buffet breakfast, you have access to the common areas of the various hotels, such as the pool, gyms, beach area, and parking. Restaurants and bars have an additional cost during your stay from 7:00 AM to 12:00 PM.

Yes, each hotel offers free parking for guests. However, bus parking has a daily cost of $150 mxn.

Check-in is available from 3:00 PM, and check-out must be done by 12:00 PM.

Check-in is available from 4:00 PM, and check-out must be done by 11:00 AM.

Early check-in is subject to availability. If you arrive before 3:00 PM, you can use the hotel facilities until your room is ready.
For a late check-out, there is an option called "late check-out," subject to availability and an additional cost, allowing you to use the room after the established time, up to 5:00 PM, or it will be considered as renting a full room.

Yes, all our hotels are beachfront and provide direct access to the beach. Guests can enjoy sun loungers and palapas in the area.

Yes, we offer laundry and dry-cleaning services for an additional fee.

Yes, we offer laundry and dry-cleaning services for an additional fee.

Yes, if someone visits the hotel, an additional per-person fee will apply, which includes the same benefits as hotel guests on the same plan (all-inclusive or lodging-only)

When making a reservation through our website or call center, you will receive a confirmation email along with your reservation number.
For further clarification, you can contact us at 669 989 3200 during the hours of 7:30 AM to 7:30 PM.

Yes, regardless of the plan you choose, whether lodging-only or all-inclusive, you will have access to shared facilities such as the pool, gym, and common areas at Oceano Palace, Star Palace, and Pacific Palace hotels.

If you lose your bracelet, a replacement may be subject to an additional cost. We recommend contacting the front desk for specific information about the procedure and possible charges associated with bracelet replacement.

Yes, there is an additional cost if you wish to change the view from your room. We suggest contacting the hotel reception area for detailed information about rates and room availability with different views.

You can check for available discount codes here "Ofertas Palace"

To cancel or modify a reservation, it is essential to consult the cancellation policies of the website or agency where you made the reservation.
If you made your reservation directly with the hotel, you have 5 natural days before your arrival for any changes or cancellations; otherwise, a penalty will apply.

Yes, we have agreements for groups and corporate rates. You can contact our call center team at 669 989 3200 for more information.

Yes, we accept major credit cards, including Visa, MasterCard, and American Express.

Yes, we offer 3, 6, and 9-month installment plans when paying the total cost of your stay with the following banks' cards:
• Afirme
• American Express
• Banbajio
• Banca Mifel
• Banco Azteca
• Banco Famsa
• Banjercito
• Banorte
• Banregio
• BBVA
• Citibanamex
• Falabella
• HSBC
• Inbursa
• Invex
• Konfio
• Liverpool
• Santander
• Scotiabank
To select each installment option, there is a minimum purchase requirement:
• 3 months: Minimum of 5,000 MXN
• 6 months: Minimum of 8,000 MXN
• 9 months: Minimum of 12,000 MXN

Each room features two queen or king-size beds, subject to availability, with either a sea or city view.

No, all our hotels are smoke-free environments, so smoking inside the rooms and common areas is prohibited.

Yes, all our rooms are equipped with an ironing kit and other amenities for your comfort, such as a:
Balcony/terrace
Wireless internet
Air conditioning
Telephone
TV
Cable/satellite
Safe
Hairdryer
Bathroom amenities
Shower
Vanity mirror
Desk and chair
Smoke detector

To enjoy meals, it is necessary to go to the hotel's restaurants.

Yes, we have rooms adapted for people with disabilities, subject to availability. We suggest requesting them at the front desk.

Our rooms are designed to accommodate up to 4 people, considering both children and adults.

The Oceano Palace hotel features a restaurant and a pool bar. However, during your stay, you have access to the various restaurants at the Oceano Palace, Pacific Palace, and Star Palace hotels. The specific opening hours for each restaurant may vary, so we recommend consulting the hotel staff for more information.

In our establishment, we offer draft beer, including options like Tecate Light and Pacifico Amarilla.